RETURNS AND EXCHANGES

We at Small Appliance World understand that our success is making you happy and it while it is painful to hear that a customer is unhappy it’s better than not knowing and for you to continue to be unhappy with us.  If we don’t know you are unhappy, we can’t make it right, so please give us the opportunity to make you happy!

Small Appliance World guarantees against manufacturers' defects for 30 days from the date of the delivery on all products except for items listed in the Exception Section below.  Products with Manufacturer Warranties which exceed 30 days may be returned directly to the manufacturer according to their instructions.  All returns/exchanges through Small Appliance World must be made within 30 days of receipt of the merchandise.  Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories.

Because we work with multiple suppliers, manufacturers and warehouses, it is imperative that you follow the instructions below.  Some brands have exceptions to Small Appliance World’s return policy and are listed below.  Otherwise, just check out the terms for your situation listed below and follow the Instructions to Obtain a Return Authorization Number.

Items may be returned ONLY with prior authorization.  Prior to returning any product for any reason or receiving a replacement product, you must obtain a Return Merchandise Authorization (RMA) Number.  Items returned without a Return Authorization Number may be refused and returned to you at your expense.

Obtain a Return Authorization Number

To obtain a Return Authorization Number, please contact returns@Smallapplianceworld.com (with "RETURN" in the subject field) and include the following information:

1. Your order number.
2. A description the product which you wish to return or exchange.
3. Whether you wish to return or exchange the product.
4. In the case of an exchange, what product you would like as a replacement.
5. Your reason for seeking a refund or exchange.
6. If your reason for seeking a refund or exchange is damage to the product incurred during the shipping and handling process, a photograph showing the damage.

We will respond the next business day with instructions to return your item.

All shipping and handling fees are non-refundable with an exception where Small Appliance World has made an error by shipping an incorrect item to you.  In this case, you must contact Small Appliance World within 7 days of delivery to obtain a return label or request a merchandise pick up.  Once item is returned back to the warehouse a correct replacement unit will be shipped out or store credit issued for the full amount of the order if the correct unit is unavailable. 

Defective Items

You must return merchandise at your expense within 30 days from the date of delivery with prior Return Merchandise Authorization number.  If an exchange is not requested at the issuing time of the RMA and automatic store credit will be applied once merchandise is returned back to the warehouse.

If the return has been received at our warehouse after 30 days from the original day of the receipt of the merchandise, it will be returned to you at your expense.

Refunds will be issued only when Small Appliance World receives the returned product. 

If you are returning a product for any other reason, it must be in the same condition in which you received it when it is returned, including return of

1. all original contents,
2. the original packaging, and
3. the original invoice or receipt and
4. you must obtain a Return Merchandise Authorization (RMA) Number (see above on how to obtain a RMA).

Unwanted Returns
Once a return is authorized by our return department, please:

1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We cannot be held liable for return merchandise that does not reach our return department.

1. Some unwanted items may be subject to a 20% restocking fee and must have a Return Merchandise Authorization number (RMA#).  We will notify you if your item is subject to a restocking fee upon receipt of your email requesting a RMA.
2. The item must be in the same condition in which you received it when it is returned, including return of:

• all original contents,
• the original packaging, and
• the original invoice or receipt.

If you are exchanging the product, please allow at least three to five weeks to receive your replacement product.

We will not pay for shipping of returned products unless the return is the result of our error.

All sales are final 30 days after delivery unless returned or exchanged as described above.

Refused Delivery

Returns falling under this category will be treated as "Unwanted Returns", consequently they may be subject to a 20% restocking fee.  You will also be responsible for the return shipping cost incurred by the action of refusing the delivery.  Consequently, a store credit will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways.

Items Damaged in Shipping

We carefully package our products to prevent damage during transit; however, Small Appliance World cannot be responsible for damage that occurs during the shipping process.  Claims base on damage during the shipping process must be brought to the shipper directly.  If cartons are missing or damaged, be sure to note this on the freight bill or mention it to the delivery driver.

Please note that in the case of damage to an item during shipping, we as the shipper are required to file a damage claim with the carrier, and proceed according to carrier regulations prior to being able to issue any exchange, credit, or refund.

In the case that a package arrives damaged we must be notified within 7 days of the date of delivery.  Do not destroy the package or open it further unless you are absolutely certain there is no damage to the item or missing parts.
For UPS shipping:  If you notice concealed damage after the driver has left, keep all packing and call UPS to return and inspect the damage so a claim can be filed or fill out the claim form on the UPS website section entitled "File a Claim."  https://wwwapps.ups.com/webClaims/create or call 1-800-742-5877

For FedEx shipping:  If you notice concealed damage after the driver has left, keep all packing and call FedEx to return and inspect the damage so a claim can be filed or fill out the claim form on the FedEx website section entitled "File a Claim." https://www.fedex.com/en-us/customer-support/claims.html or call 1-800-463-3339

For United States Postal Service shipping: Claims based on damage during shipping are not available via USPS on orders under $100. Everything Doormats' shipping prices for USPS include insurance on orders over $100. Your insurance claim number will be included with your shipment notification. In the event that you have a claim, you may refer to the USPS website for information on claims under "Ship a Package / File an Insurance Claim."  https://www.usps.com/help/claims.htm or call your local post office.

Once a damage pick up is scheduled by us most carriers will make 3 attempts to retrieve the damaged package from you for the inspection.  It is imperative that you have the item ready for the carrier pick up the next day after the damage pick up is scheduled as this is when the first retrieval attempt will be made.

Please note that you are not able to file a claim with the carrier directly as we are the shipper, and you must make sure to notify us of any damage to an item within the above stated time frames (within 7 days of delivery).

• An exchange, credit or refund will be issued once the carrier claim is approved.

Please note that a Damage Claim will normally take a minimum or 14 business days to be processed by the carrier.

Tampered and Partial Lost Items

In the case that a package is received which is missing any part of the original order or item a Tampered Claim will be filled by us as the shipper with the carrier upon your notification of the loss or tamper to us.

• We must be notified of any loss or tamper to your shipment within 7 days of the delivery of your shipment.

All original packaging must be kept intact in order for a carrier claim and inspection to be initiated by us once we are notified of the tamper and partial loss to your shipment.  You must retain the original shipping box which contains the carrier's shipping label and original tracking number.  Without this information, no claim can be made.

• Once a Tampered and Partial Loss pick up is scheduled by us, most carriers will make 3 attempts to retrieve the Tampered and Partial Loss package from your location for the inspection.  It is imperative that you have the item ready for the carrier pick up the next day after the Tampered and Partial Loss pick up is scheduled as this is when the first retrieval attempt will be made.

Please note that you are not able to file a claim with the carrier directly as we are the shipper, and you must make sure to notify us of any Tamper and Partial Loss to an item within the above stated time frames.

• An exchange, credit or refund will be issued once the carrier claim is approved.

Please note that a Tampered and Partial Loss will normally take a minimum or 14 business days to be processed by the carrier.

Lost Claims

In the case that an item is lost in transit and does not arrive to its destination after it has been provided to the carrier by us, as the shipper we will file a lost claim with the carrier once we are notified that an item has not reached its destination successfully.

• Please note that you must notify us of the loss of any shipment within 15 days after its shipping date.

Once we are notified that an item has been lost in transit we will immediately file a claim for loss with the carrier.
All lost claims will be processed according to the carrier's terms and regulations.
Please note that a lost claim may take a minimum of 14 business days to be processed by the carrier.
A refund, exchange or credit may be issued only once the claim is processed and approved by the carrier.
We do not encourage you to place any replacement orders for lost packages as the item may still be delivered to your customer at any time until the claim is processed and approved.

Packages with Signature Required:

In the case that you have selected a signature requirement for the delivery of your package and item has been delivered to its destination and a signature has been obtained at the point of delivery, a lost claim will not be able to be filed.

• If a signature was not requested during the checkout, please note that a lost claim will not be permitted to be filed as per carrier regulations in the case that an item is delivered to its destination without a signature, or has been left at the front doorstep of its destination according to the carriers tracking information.

In the case that an RMA (Return Merchandise Authorized) that was shipped to us at your expense arrives damaged, you as the shipper in this case will be responsible for filing a claim with the shipping carrier.  We will hold the returned item for the carrier inspection which must be scheduled by you for up to 14 days equivalent to two weeks.  All original packaging will be kept intact by us in order for a carrier claim and inspection to be initiated by you once you are notified of the damage to your shipment.  

The item must be in the same condition in which you received it when it is returned, including return of:

1. all original contents,
2. the original packaging, and
3. the original invoice or receipt.

All original packaging will be kept intact by us in order for a carrier claim and inspection to be initiated by you once you are notified of the damage to your shipment.  

Exception Section - Items Not Covered Under this return policy:

Personal Care Items:  If the item is defective the customer will need to contact the Manufacturer directly.  If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section.

LIMITED WARRANTY AND LIMITATION OF LIABILITY

Small Appliance World warrants that its products shall be free from defects in material and workmanship, under normal use and service, upon receipt as per each manufacturer’s warranty.  Small Appliance World will, as described above, refund the purchase price or exchange the product, which arrives with defects in material and workmanship.  No charge will be made for shipping or other costs with respect to defects covered by this warranty.

To obtain protection under this warranty, you must follow the procedures described above under "Returns and Exchanges."

Specifically excluded from this warranty are any claims arising as a result of improper application, use, neglect, abuse, or other mistreatment of the products.

Small Appliance World, its affiliates, suppliers and subcontractors will not be liable under any circumstances for any consequential, incidental, special, punitive, exemplary or other damages (including, but not limited to, damages resulting from commercial or economic loss) or costs and expenses (including, but not limited to, attorneys' fees and litigation costs), incurred as a result of any claim whether based on breach of warranty or otherwise.

In no event shall Small Appliance World' liability exceed the cost of replacing the product which gave rise to any claim or refunding the purchase price of the product which gave rise to any claim.

THE WARRANTY SET FORTH HEREIN IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESSED, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

No attempt to alter, amend or extend this warranty and limitation of liability shall be effective unless in writing and signed by an executive officer of Small Appliance World.

Some jurisdictions do not allow the exclusion of warranties, so the above exclusions may not apply to you.

DISPUTES

You agree that these TOS and your purchase of products from Small Appliance World are governed by the laws of the State of Louisiana, without regard to conflict of law principles. You hereby consent to the exclusive jurisdiction and venue of the courts, tribunals, agencies and other dispute resolution organizations in Farmerville, Louisiana, in all disputes arising out of, relating to, or concerning Small Appliance World products and/or these TOS. If any part of this agreement is invalid or unenforceable under applicable law, the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall govern such use.